Brandwatch Awarded for Customer Centricity Strategy
By Alex WoodSep 21
How has consumer behavior changed in 2022, and what does this mean for brands?
At Brandwatch, we’re all about giving customers what they want.
Specific new features like more Boolean operators in the Brandwatch Analytics platform? You got it.
An engagement platform to use in conjunction with Brandwatch? No problem.
It’s all in a day’s work. Which is why we are proud to strengthen our partner offerings with the new At Brandwatch, we’ve been offering a platform integration with Spredfast to joint users since July 2013, including Whole Foods, Moen and Cathay Pacific. The upcoming Engage button feature will further increase value for our users, giving them the ability and convenience to now respond to mentions directly from Brandwatch using Spredfast, getting the best of both platforms’ dedicated functionality.
The new Engage Button links more tightly with the Spredfast platform for an even more seamless experience for joint customers.
Users will still have the option to use Brandwatch’s built-in engagement functionality. The initial capabilities of Spredfast Engage Button include:
“Brands are having to adapt to the acceleration of consumer engagement in the social age. Our customers don’t want to have to sacrifice brand control for speed and with the Engage Button, we are helping them to meet that need with our open platform,” said Rod Favaron, CEO of Spredfast.
We’re proud to be a Spredfast partner and excited to be one of the first platforms to implement the Engage Button functionality – coming soon.
There are no compromises for Brandwatch and Spredfast integrated suite users, with two best-of-breed platforms.
Want to see Brandwatch in action? Book a demo here.