New Report: Consumer Trends for 2020

We bring together global survey and social data to find the biggest consumer trends in your region.

Get the Report

New Report: Consumer Trends for 2020

We bring together global survey and social data to find the biggest consumer trends in your region.

Get the Report

The Future of Market Research: Brandwatch Publishes Social Consumer Market Insights Industry Whitepaper

NEW YORK, August 16, 2016 — Brandwatch, the leading social intelligence company, today published a new expert paper on Social Consumer Market Insights (CMI). The whitepaper details specific uses for social consumer insights from real-world applications of social data. Professionals and executives at major companies – from consumer electronics to retail – are utilizing new combinations of data to better understand and activate consumer market insights for marketing activities and throughout the enterprise. The free whitepaper can be viewed here.


The Brandwatch whitepaper, “Ideas from the Experts: Social Consumer Market Insights,” highlights major trends discussed during a roundtable with leaders from some of the world’s biggest brands and agencies. Brandwatch developed this paper to help other brands and agencies evolve their market research and activate social CMI through different tactics.


Social media has significantly augmented the market research landscape; it’s faster and less expensive to find the voice of the customer online rather than conducting focus groups or executing traditional surveys. Online analysis tools provide an audience view that is as broad – or as narrow –  as researchers require.


“Traditional market research is not pliable. It takes time and has a very short shelf life,” said Will McInnes, Brandwatch CMO. “The benefit of social is that it’s a live focus group. You determine the rules. It’s direct, it’s instant, it’s unfiltered.”


Some of the findings include:

  • Surveys are critical but they aren’t enough; consumer insights and marketing teams are blending traditional market research data with social data to confirm and assess campaign effectiveness, brand reputation, and more
  • Social data empowers businesses to be nimble and smart; the continuous nature of social listening and analytics allows brands to identify trends and jump on opportunities before the competition
  • Social CMI reaches far beyond the marketing and consumer insights teams; from investor relations, employee influencer activation, and even product development, this paper details use cases for sharing social CMI to help brands create employee influencers and make better products


Read the complete whitepaper to learn how you can implement social CMI into your business.


About Brandwatch

Brandwatch is the world’s leading social intelligence company. Brandwatch Analytics and Vizia products fuel smarter decision making around the world.


The Brandwatch Analytics platform gathers millions of online conversations every day and provides users with the tools to analyze them, empowering the world’s most admired brands and agencies to make insightful, data-driven business decisions. Vizia distributes visually-engaging insights to the physical places where the action happens.


The Brandwatch platform is used by over 1,200 brands and agencies, including Cisco, Whirlpool, British Airways, Heineken, Walmart and Dell. Brandwatch continues on its impressive business trajectory, recently named a global leader in enterprise social listening platforms by the latest reports from several independent research firms. Increasing its worldwide presence, the company has offices around the world including Brighton, New York, San Francisco, Berlin and Singapore.


Brandwatch. Now You Know. | @Brandwatch | press office | contact


Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.