How has consumer behavior changed in 2022, and what does this mean for brands?
Get a holistic view of your customer interactions
Never miss a message again with all your social media messages and comments coming into your Engage inbox. A variety of time-saving features ensure your team can moderate and respond rapidly to each one.
Reply promptly to every customer query
The customizable inbox lets you create the experience you want with multiple feeds, labels, and filtering options. You can even create a Listen feed where you can monitor conversations about your brand. Custom response templates and automated messages save your time and boost customer satisfaction.
Route messages and comments to specific users or teams across the business. Note sharing lets you add extra context, while managers have a clear audit trail detailing team actions.
Give people the 1:1 attention they expect. When an existing contact messages you, their Audience profile card appears alongside it. Add labels for easy filtering, a richer profile, and to create the best possible customer experience.
Including Facebook, Twitter, TikTok, Instagram, LinkedIn, WhatsApp and YouTube.
Arrange multiple feeds to build the inbox that suits you best.
Existing contacts’ profile cards appear beside messages.
Monitor sentiment of conversations across your social media channels.
Share notes and assign messages to team members.
Create ready-to-use templates to quickly answer common queries.
Gain extra context by adding labels to conversations and profiles.
Set response targets and monitor team performance with reports.
Set up automated ‘away’ and ‘welcome’ messages, plus auto-assign and auto-label incoming messages.
Samantha R., Social Media Manager, Flying Tiger UK
Jennifer M., Brand Coordinator, Sumo Sushi & Bento
Search social networks and the internet to find the right people to reach, opportunities to act on, and potential problems to avoid.