Knowledge, analysis and insight.

The experts here at Brandwatch are endlessly gathering intelligence from around the social web and, using our powerful tool, have produced a plethora of industry-leading reports.

Most of the things we put together are for our clients, but sometimes we like to share a little bit of the love with you likeable folk. Our selection presents insights from across a wide variety of topics and industries.

Holy bananas. @Brandwatch is ridiculous in the amount of information it provides. Mind blowing."
- @ellebetz

In this report, we examine the social media behaviors of retail brands, including:

  • How brands behave on a daily basis
  • The performance of customer service teams
  • The ways that brands maintain a proactive presence online

We discuss the current social landscape and expert listening strategies for the consumer tech industry, including:

  • Brand loyalty – a thing of the past?
  • The role of the internet & inside the purchase process
  • Using data to ensure campaign success

We discuss the current social landscape and expert listening strategies for the food & beverage industry, including:

  • How to understand the market and consumers’ tastes through social media
  • The current trends and developments affecting businesses
  • Case studies on best-practices and crisis management

In this guide, we give you some insights on why Pinterest is valuable to brands and B2B companies, including:

  • Pros and cons of 9 big names in Pinterest analytics
  • Why you should be optimizing your Pinterest account
  • Simple, at-a-glance comparison charts

We examine social monitoring within the household goods and personal care sectors, focusing on:

  • The current challenges and opportunities in social media for everyday goods brands
  • Case studies on brands that have implemented successful social media strategies
  • Insights and practical tips on expert social listening, market research, and campaign monitoring

This report details the changes, challenges and opportunities facing the travel and hospitality industry, including:

  • How airlines can justify price premiums and boost brand reputation
  • What leading hotel and booking brands are doing to better understand and respond to user reviews
  • Which metrics marketers can use to measure their campaigns and ROI

We take a look at social media in the financial services world, examining:

  • The current challenges and opportunities within the financial sector with regard to social media
  • Five specific, practical ways financial brands can get ahead and advance their social media listening activities, with examples

We’ve compiled a report detailing exactly how both radio broadcasters and their audiences speak, engage and behave online, including:

  • What is it about radio that gets audiences talking?
  • Optimum times to engage with fans
  • The best techniques for using social media

Each year, we analyze how the world’s leading brands are using Twitter; for 2013, we analyzed 253 top brands from the US and UK to learn:

  • The type and frequency of activity brands engage in
  • Trends in Twitter usage among brands
  • The most popular tools brands use to tweet

We take five global retail brands and demonstrate the many ways a business can benefit from social media, beyond just marketing:

  • Kmart, Target, H&M, ASOS & Zappos analyzed
  • Six different use-cases illustrated
  • Multiple markets and languages covered

An example of how brands can evaluate the impact of their sponsorship deals via social media, focusing on the Barclays Premier League:

  • How visible were Barclays in Premier League buzz?
  • What global reach did they obtain?
  • What other value did the sponsorship add?

A study of the conversation and behaviour found on Twitter, analysing a large sample of randomly selected tweets to discover:

  • Top conversation topics on Twitter
  • How often brands are mentioned
  • Behavioural differences between genders

If you’re interested in, or work within, the fashion industry, this report will be invaluable. It will reveal:

  • Which of the big four fashion weeks generates the most buzz
  • Where online chat about fashion week takes place
  • Common trends and patterns in fashion week conversation

If you do any work for or with car brands, this report is a must-read. It will help you learn:

  • Where conversation about cars takes place online
  • What people talk about in relation to cars
  • How to increase visibility for brands

Good customer service on social media is quickly becoming an expectation from consumers. We analysed 40 leading brands to see how they are coping with this demand and found that:

  • There was an ongoing shift towards resolving complaints online
  • There was an increase in downbeat posts year-on-year
  • Some brands are inadequately prepared for online customer service

Now in its second year, Social Brands 100 again analysed social media engagement for hundreds of brands, ranking the top 100. Notable findings:

  • Innocent were the top brand, followed by Starbucks and giffgaff
  • The use of geolocation platforms by brands has decreased
  • YouTube appears to be a missed opportunity for brands in most sectors, other than technology