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By Emily SmithMay 19
Brandwatch.com is now your portal to the social suite of the future.
Published September 2nd 2020
With Social Panels, you can explore conversations coming from specific groups of people online that you define. For example, you might want to look at a panel of florists, or a panel of teachers in Australia with an interest in basketball. It’s all possible with the many flexible filters you can apply.
In this post, we’re going to be studying conversation from movie buffs and foodies in relation to their favorite businesses reopening, as well as how those conversations compare to how the general public feels.
Let’s start with the movies.
Most people like a trip to the movie theater, but not everyone would define themselves as a film buff. We created a Social Panel of people who are self-confessed movie lovers to compare how they’re talking about movie theaters reopening with how everyone else sees it.
For the general public, cinemas reopening is seen as part of the wider context. Restaurants, pubs, gyms, and schools are all referenced prominently in the conversation.
But the conversation coming from movie lovers is far more focussed on the art itself – film is the most common term used in these conversations, and people are talking about the movies themselves (Tenet is a movie many wish to see in a theater as opposed to at home). Meanwhile, many are talking about keeping an eye out for updates on cinema websites.
When looking at conversation about movie theaters reopening segmented by sentiment, movie lovers have a far higher proportion of positive mentions than the general population. That’s not to say they are generally more in favor of cinemas opening their doors despite safety concerns, but that they’re chatting away happily about how much they can’t wait to get back to the silver screen experience.
Something that appears in both movie lovers’ and general conversations is drive-in movie theaters. This fairly retro trend is seen as a great short term solution for those who want a cinema experience but are hesitant about the enclosed space of a cinema.
For movie theaters, it’s vital to keep track of public concerns around safety. It’s also important to see how their most loyal customers – the movie lovers – are thinking about their return to cinemas. Keeping websites up to date with the most recent information is key, as many movie buffs are checking them regularly.
A great deal can be learned from comparing foodies’ top-used emojis in conversations around restaurants reopening compared to those of non-foodies.
While foodies are excited to share images of their favorite meals again, many people who aren’t self-confessed food-lovers are angry about the situation.
When we looked at emotion analysis around these conversations, the data echoed the emojis. Foodies are way more likely to express joy around restaurants reopening than non-foodies.
Again, this is not to say that all foodies are advocates for the opening of restaurants regardless of safety issues – just that they’re far more happy about the prospect of them being open than those who aren’t so in love with dining out. For restaurants advertising the fact that they’re opening their doors again, the local foodies will be a smart target market to start with.
And foodies also have thoughts on the future of dining out experiences. Focusing in on the mentions, a number of authors pointed out that they’re fans of restaurants being less crowded because of Covid-19 restrictions.
Just my thought… When the lockdown eases and restaurants open… The restaurants should Reduce their seating capacity to half of What the serve… If a restaurant is a 40 seater keep only 20 chairs. Our restaurants are very cramped and compact as it is.
— I am Reema.🥃 (@iamreeemaa) July 13, 2020
Miss: Every restaurant being open, having a proper menu and allowing me to serve myself.
Don't miss: Indoor overcrowding. If people are shoulder to shoulder or bumping against one another, I've always refused being there. Now there's fewer instances
— Colin McGuire (@realColinMac) August 22, 2020
Whether or not restaurants can fulfil these foodies’ wishes will depend on their circumstances – less seats presumably means less revenue. But, to win back their most loyal customers (the army of foodies), restaurant owners may want to consider extending lower capacity measures a little longer as people get used to dining out again.
Consumers will return to their hobbies at their own pace, although it seems from the above data that those who are most enthusiastic about the hobby will be most likely to return first.
As we’ve said above, groups of local enthusiasts will be smart targets for businesses reopening their doors, and paying attention to their needs and requests (e.g. regular updates on websites, extending capacity limits for a longer period) could help build loyalty and advocacy at a time when many are hesitant.
To understand unique groups of people, many brands turn to traditional market research methods like street polling, surveys, and focus groups. But can these age-old approaches keep up with today’s ever-changing consumer?.