[Guide] The Social Media Management Maturity Model

Is your organization optimizing its potential on social?

Read the guide

Published October 12th 2020

The New Brandwatch Help Center

Introducing the new Brandwatch Help Center, redesigned to help you answer questions quickly, and level up your knowledge.

We know that sometimes using a digital consumer intelligence platform can be tough. 

There are many features to learn, several data sets to master, and new functionality added every two weeks. Getting to grips with all of this isn’t always easy, even for expert users.

That’s why, at Brandwatch, we take particular pride in our Help Center. It’s an ever-growing encyclopedia on all things Brandwatch, containing answers to any question you might have.

Today, we’re happy to announce that over the last six months we’ve been busy updating the Help Center, making it even easier to use to level-up your Brandwatch knowledge.

Users can access the Help Center here.

Introducing the new Help Center

Whether you’re a new user or a Brandwatch veteran, the new Help Center has you covered. Alongside an ever growing list of up-to-date resources, the Help Center also comes packed with:

Getting started guides

Guides, videos, and easy-to-read articles that help new users get up to speed with Brandwatch.

Deep dives

Content for experienced users to help them get to grips with new or complex parts of the platform.

Release notes

Detailed fortnightly notes revealing everything new in the latest version of the Brandwatch platform.

Platform status

Stay up-to-speed with any problems the platform might be experiencing or planned engineering work.

Dedicated Support page

Raise tickets with our Support team quickly and get a quick response with this new page to manage your tickets.

Level-up in the new Learning Zone

The Learning Zone contains everything you need to get to grips with Brandwatch or to expand your knowledge. It’s the perfect place to learn best practices, discover new features, and inspire better analysis. The Learning Zone is growing every day, and within it you’ll find:

  • Bespoke training videos – Engaging, easy-to-watch videos make learning the more complex parts of Brandwatch simple and fast. Whether you’re learning the basic foundations of the platform or how our latest feature works, you’ll find a video tutorial right for you.
  • Eye-opening webinars – Our training webinars help build your knowledge and apply best practices to your work. Every two weeks there’s a new webinar, covering a different subject to level-up your knowledge.
  • How to guides – These guides focus on Brandwatch’s core use cases and beyond. Whether it’s building a brand search or creating a dashboard to monitor Covid-19, these detailed guides will have you covered.
  • Foundation Certification – For those who want to test their knowledge, the free Foundation Certification is available. The exam covers all core parts of the platform. Those that pass receive a certificate to showcase their knowledge.

The Help Center is live and available to all Brandwatch customers from today.

Designed by the Education Services

Brandwatch’s Education Services consists of product experts. The team provides bespoke custom training tailored to your need.

Working closely with clients, they craft a custom training package that fits the client’s goals and objectives. Each custom session is delivered live by Education Specialists. Whether you’re an experienced user looking to grow your knowledge, or someone new to the platform, Education Services is here for you.

To book your session with Education Services or to find out more, please get in touch with your Brandwatch representative.

Share this post
Brandwatch Updates
Brandwatch Bulletin

Offering up analysis and data on everything from the events of the day to the latest consumer trends. Subscribe to keep your finger on the world’s pulse.

Get the data
facets Created with Sketch.
facets-bottom Created with Sketch.
New: Consumer Research

Harness the power of digital consumer intelligence

Consumer Research gives you access to deep consumer insights from 100 million online sources and over 1.4 trillion posts.

Brandwatch image
Brandwatch image
Brandwatch image
Brandwatch image

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.