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We know that sometimes using a digital consumer intelligence platform can be tough.
There are many features to learn, several data sets to master, and new functionality added every two weeks. Getting to grips with all of this isn’t always easy, even for expert users.
That’s why, at Brandwatch, we take particular pride in our Help Center. It’s an ever-growing encyclopedia on all things Brandwatch, containing answers to any question you might have.
Today, we’re happy to announce that over the last six months we’ve been busy updating the Help Center, making it even easier to use to level-up your Brandwatch knowledge.
Users can access the Help Center here.
Whether you’re a new user or a Brandwatch veteran, the new Help Center has you covered. Alongside an ever growing list of up-to-date resources, the Help Center also comes packed with:
Getting started guides
Guides, videos, and easy-to-read articles that help new users get up to speed with Brandwatch.
Content for experienced users to help them get to grips with new or complex parts of the platform.
Detailed fortnightly notes revealing everything new in the latest version of the Brandwatch platform.
Stay up-to-speed with any problems the platform might be experiencing or planned engineering work.
Dedicated Support page
Raise tickets with our Support team quickly and get a quick response with this new page to manage your tickets.
The Learning Zone contains everything you need to get to grips with Brandwatch or to expand your knowledge. It’s the perfect place to learn best practices, discover new features, and inspire better analysis. The Learning Zone is growing every day, and within it you’ll find:
The Help Center is live and available to all Brandwatch customers from today.
Brandwatch’s Education Services consists of product experts. The team provides bespoke custom training tailored to your need.
Working closely with clients, they craft a custom training package that fits the client’s goals and objectives. Each custom session is delivered live by Education Specialists. Whether you’re an experienced user looking to grow your knowledge, or someone new to the platform, Education Services is here for you.
To book your session with Education Services or to find out more, please get in touch with your Brandwatch representative.
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Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.