People want to connect with businesses in the same way they chat with their friends and family — with fast, simple, and convenient messaging. And now businesses can build those connections directly from within Brandwatch, integrating WhatsApp into their channel mix and enhancing their customer service strategy.
Connect with your WhatsApp audience using Engage. Reply with a text or reactions to WhatsApp messages from your WhatsApp business accounts. Set up feeds and messaging automations to make sure no message – no matter how big or small – goes unanswered. Use Engage’s collaboration workflows; labels, notes, and assignments to engage faster and save precious time using Brandwatch.
Run ad campaigns on Whatsapp with our all-in-one interface in Advertise. Effortlessly create impactful campaigns and track and analyze results across multiple accounts and social networks all from one single interface to optimize your content and achieve better results.