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In the following report we examine the restaurant, food & beverage industry through the lens of social media. The report includes:

  • Industry-level and brand-specific social media insights such as the share of voice across sectors and brands
  • A map of alcohol trends across the US and UK based on over a million tweets
  • A study on how effective 40 industry-leading brands are at responding to social media complaints
  • Several expert listening strategies that drives today’s social businesses
  • The Restaurant, Food & Beverage Social Index, evaluating 50 industry-leading brands across four key aspects
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