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Guide

Championing the Customer Experience

Being a marketer has never been so complex or challenging, but there is a clear path to success. Learn how to make customer experience your biggest competitive advantage.

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“By 2017, 89% of marketers expect customer experience to be their primary differentiator.” – Gartner

Your markets are more competitive. Your customers are more demanding. The number of touchpoints you manage increases every year.

Being a marketer has never been so complex or challenging, but there is a clear path to success.

Over the next few years, one factor will determine success in nearly every market—customer experience.

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Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.