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How to collect data
Consumer Research collects data from QQ, Baidu, Naver, Qzone, Daum, Sohu, China Daily, FC2, Tistory and thousands more APAC regional sites.
Create channels to monitor specific Twitter, Facebook, and Instagram accounts, as well as Instagram hashtags.
Consumer Research collects full data firehoses from Twitter, Reddit, and Tumblr. Other sources include social networks, blogs, forums, news sites, review sites and video sites. Over half a billion new public posts are added every day.
The Data Upload API allows you to upload support tickets, call logs, surveys or any other text-based data into your accounts where you can analyze it alongside the rest of your Brandwatch data.
The Consumer Research data archive contains 1.2T documents, with historical data going back to 2008.
Consumer Research can collect data written in any language. It can also analyze data for sentiment and key topics in 44 languages.
How to categorize data
Use categories to compare your data sets side-by-side in a number of different charts. Consumer Research is unique in offering unlimited categories, letting you segment your data as much as you want.
Consumer Research’s unique Rules can segment all historic and future data into business relevant categories. Use them to break down data by product, industry or KPIs specific to you.
Tag individual mentions or a group of mentions to change location, change sentiment, add to a category or assign to a co-worker to check.
How to find insights
Add context to your data with an immediate look at how conversation has changed over time.
Dashboards are made up of individual Components. Components let you visualize your data as a chart, a map, or a topic cloud. You can create as many Components as you want.
Create a Dashboard to analyze all of your data. Pick between a blank Dashboard or a pre-built template to conduct your analysis. You can create as many Dashboards as you want.
Brandwatch automatically uncovers the gender, interests, profession and location of the authors in your data.
Automated classification of data. With NLP Consumer Research automatically determines the brands, locations, people, hashtags and emojis present in the data.
Consumer Research detects objects, actions, scenes and logos in images, so you can analyze what the world sees.
Uncover influencers in your data set using our proprietary Impact Score, or social network metrics like followers, verification, influence and reach.
Consumer Research automatically highlights the key topics within your data set. Using NLP, the technology removes words like ‘it’ or ‘the’ to bring back relevant insights.
Categorize data into different regions based on continent, country, state, city, town or even street-level views.
Consumer Research automatically classifies sentiment. Our proprietary technology is regularly updated to maintain an optimal level of negative, positive and neutral classification.
How to make tangible changes using your insights
Get an overview of your data straight into your inbox with our automated HTML or PDF reports.
Stay on top of things without logging in. Alerts can notify you and your team (even those without Consumer Research logins) when conversation, sentiment or influencer chatter increases to a set threshold, or when new mentions match your criteria.
Export your data into Excel, CSV, JPG and PNG to merge with other data sets or to build your own custom charts and reports.
Consumer Research integrates with a host of partners including Hootsuite, Khoros, Coversocial and Percolate, to cover a range of social media management needs.
Export your Dashboard straight into a fully customizable PowerPoint. Perfect for those looking to make a data-driven presentation, quickly.
Signals automatically monitor your data in real-time so you don’t have to. If something unexpected happens, like a sudden spike from a certain location, or a growing customer service issue, Signals will send you an email to let you know.
Assign mentions to users, set the status and priority, then once checked, quickly close and move on. Consumer Research has everything your social media team needs.
Find out how Consumer Research delivers instant insights about your brand, products, competitors, and trends in your market space.
Discuss your use cases and business needs.
Give a hands-on demonstration of Brandwatch.
Show how Consumer Research helps you meet your goals.
Consumer Research forms the basis of Brandwatch's consumer intelligence solution, with add-on apps providing enhanced functionality for specific use cases.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.