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The Best Brands and Industries for Customer Experience 2020

There’s no excuse for poor CX, and consumers are turning away from brands that let them down.

Blending 200 million online conversations with 9,000 global survey responses, we studied:

  • What are consumers’ expectations around different industries?
  • Which brands and industries create the most positive experiences?
  • What can we learn from the top brands in our rankings?

Fill out the form to get instant access.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.