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Report

The Best Brands and Industries for Customer Experience 2020

There’s no excuse for poor CX, and consumers are turning away from brands that let them down.

Blending 200 million online conversations with 9,000 global survey responses, we studied:

  • What are consumers’ expectations around different industries?
  • Which brands and industries create the most positive experiences?
  • What can we learn from the top brands in our rankings?

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