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Report

The Best Brands and Sectors for Customer Experience 2021

After 2020, a year of turmoil which robbed many businesses of their usual avenues of customer contact, excellence in customer experience was hard to achieve. What can be learned from the brands and sectors that have managed to keep consumers happy?

In this report, you’ll discover:

  • Which sectors are generating the most positive customer experiences?
  • What are the dominant emotions consumers are sharing about brands in particular sectors?
  • What are the key drivers of positive and negative customer experiences across different sectors?
  • Which brands are best for CX as we head into 2021?
  • How has the pandemic impacted customer experiences across different sectors?

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Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.