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Customer Experience in Australia

CX is the battleground on which customers are won or lost. It can no longer be a peripheral goal – it must be a central focus.

In this report, we’ll answer the following:

  • How forgiving are Australian consumers when things go wrong with household products?
  • Why are Australian consumers so negative about the telecoms industry?
  • What can airlines do to delight consumers and gain online promoters?
  • And more!

Fill out the form to get instant access.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.