Customer Experience in Australia
CX is the battleground on which customers are won or lost. It can no longer be a peripheral goal – it must be a central focus.
In this report, we’ll answer the following:
- How forgiving are Australian consumers when things go wrong with household products?
- Why are Australian consumers so negative about the telecoms industry?
- What can airlines do to delight consumers and gain online promoters?
- And more!
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