Customer Experience in Australia

CX is the battleground on which customers are won or lost. It can no longer be a peripheral goal – it must be a central focus.

In this report, we’ll answer the following:

  • How forgiving are Australian consumers when things go wrong with household products?
  • Why are Australian consumers so negative about the telecoms industry?
  • What can airlines do to delight consumers and gain online promoters?
  • And more!

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Crimson Hexagon has merged with Brandwatch. You’re in the right place!

From May 8th, all Crimson Hexagon products are now on the Brandwatch website. You’ll find them under ‘Products’ in the navigation. If you’re an existing customer and you want to know more, your account manager will be happy to help.