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Brandwatch Customer Experience Report 2022

Today’s consumers post online about everything from vacations to telemedicine appointments, often completely unprompted. This creates a great opportunity for brands to better understand the people they’re designing experiences for.

What can be learned from the brands and sectors that keep their customers happy enough to rave about them online?

In this report, you’ll discover:

  • The sectors and industries generating the most positive customer experiences
  • The key drivers of positive and negative customer experiences across different sectors
  • The dominant emotions consumers are sharing about brands in particular sectors
  • Which brands are best for CX, and what makes them great

Fill out the form to get instant access.

Falcon.io is now part of Brandwatch.
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Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
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Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.