Brandwatch Customer Experience Report 2022
Today’s consumers post online about everything from vacations to telemedicine appointments, often completely unprompted. This creates a great opportunity for brands to better understand the people they’re designing experiences for.
What can be learned from the brands and sectors that keep their customers happy enough to rave about them online?
In this report, you’ll discover:
- The sectors and industries generating the most positive customer experiences
- The key drivers of positive and negative customer experiences across different sectors
- The dominant emotions consumers are sharing about brands in particular sectors
- Which brands are best for CX, and what makes them great
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