Interview: Professor Mike McGuirk on How Brandwatch For Students is Used in His Classroom
By Olivia SwainSep 6
Published September 20th 2017
Last year, Co-op supported the #ReverseAdvent trend over the Christmas holiday period on social media.
The trend saw the public saving one item – usually an item of food – each day of Advent, and then, on Christmas Eve, they’d donate their hamper of goods to someone or a local cause in need.
As a result: #ReverseAdvent earned over 75 million hashtag impressions on Twitter from 18 November to end of December 2016, with Co-op the only brand associated with the conversation.
It was my mum who first told me about the concept, when people in her social community started sharing the idea to encourage people to support local charities over the Christmas period.
In August the team and I started to do some digging.
We used Brandwatch Analytics and our own investigative work, and we discovered that by as early as the start of September, the top five tweets about #ReverseAdvent had amassed over 100,000 impressions combined – and there was a thread on MumsNet about the idea too.
There was something there.
The intelligence Brandwatch provided helped us to scope the opportunity and then secure buy-in from the business to proceed.
Any brand can tweet along with a viral trend or encourage users to buy their products to donate at Christmas, but few can facilitate social giving like Co-op can.
This is because Co-op Members earn 1% to give back to their community when they buy selective Co-op products and services (which launched on 21 September 2016). #ReverseAdvent provided a new mechanism for social users to also give back to their communities.
Our strategy was simple:
The video call to action was purposefully short (32 seconds) and understandable without sound turned on, based on our knowledge of how users consume content on social media.
— Co-op (@coopuk) November 19, 2016
We offered Co-op colleague social users the chance to participate first, by allocating a number of our packs to them the day before general release. We published the video call to action to colleagues on our Co-op Colleagues Facebook Page.
Social media influencers
We allocated an amount to social media influencers we’d worked with on behalf Co-op businesses throughout 2016 (bloggers and YouTubers included).
Co-op Members and other social users
We published the video call to action on Co-op’s Twitter and Facebook linking through to a blog post which further explained the idea and how social users could get involved.
We prompted social users to post social updates on their progress in the following ways:
Publishing content from Co-op social media accounts, prompting action, and directly messaging each participant at least once.
We championed social users and their stories in the following ways:
Co-op’s #ReverseAdvent has been nominated for Best Viral Campaign at The Drum’s Digital Industry’s Awards 2017 (DADI Awards), and Co-op’s Social Media Team have also been nominated for Best Team at the DADIs and UK Social Media Communications Awards 2017.
Thank you to everyone who got involved, and stay tuned for this holiday season’s charitable campaigns!