How to Prepare for and Manage a Crisis
By Ksenia NewtonMar 23
In this free report we dive into millions of consumer posts on social media
to discover the latest changes in consumer behavior.
Sometimes people get so caught up in the hype of big data that they can forget it’s meaningless without a context.
Often, big data focuses too much on the collection and parsing of data, and too little on how it can be used to make better informed business decisions.
The process is often simply to collect huge amounts of data, hoping that an easy-to-find story or trend will emerge from just looking at it.
“What if I look at my social data, and there are no interesting trends?”, people have asked us, millions of times.
Truthfully, your data won’t always show you what you want or expect to see.
“Dig deeper, think bigger”, we reply. And by that, we don’t mean spending hours of your precious time analyzing each single mention in your dataset.
It means you should resist the temptation to listen only around your brand; your products; your fanbase; you.
Use your social listening platform to go beyond your branded searches and ask yourself: what’s trending in your industry?
Not only will it help you better understand your share of voice within the discussions you’d like to be part of, it will also give you valuable insights into the bigger picture: the context surrounding your brand, crises, emerging topics or issues of interest to your social community.
Start with the end in mind and set a specific goal. What is it that you’re looking for? To identify what’s trending, search for keywords such as:
No matter which platforms or tools you’re using, it’s essential to dig into a generous variety of keywords so you have a great base to start with when refining the data later (using precise Boolean logic). Only then you can target the most relevant conversations.
The image below gives you a small snapshot of the ways to look at trends in the travel industry.
Once you’re happy with your tested search, it’s time to dig deep into your colorful dashboards.
This is the place where data turns into a conversation and where you need to pay close attention to:
In our dashboard templates, we will throw all this information at you and much more.
At first, the volume of industry related discussions might be overwhelming. No surprises here, the topic is broad. You’re looking at massive dataset with millions of archived posts across the web: from Twitter, Facebook, blogs, forums, news sites, reviews, and so on.
But here’s the fun and challenging part about listening to your industry. You can converse with people who may not yet know about your brand, communicate your expertise and show them you have broader interests than your business.
There’s no single soul on earth who won’t appreciate your accessibility online.
Ultimately, you will want to meet new people, engage with thought leaders, develop new product ideas or establish your presence as an authority or a helpful resource.
Interested in monitoring your industry trends? Get in touch with us.
Offering up analysis and data on everything from the events of the day to the latest consumer trends. Subscribe to keep your finger on the world’s pulse.
Consumer Research gives you access to deep consumer insights from 100 million online sources and over 1.4 trillion posts.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.