The Last Straw: Consumers Are Concerned About Plastic, and Small Changes From Big Brands Aren’t Enough
By Natascha SturmJan 21st
Published December 8th 2016
It’s interesting to monitor the transition from traditional marketing to social media marketing from a behavioristic perspective.
Is social media not the way to get your daily news, communicate with loved ones and share your wittiest thoughts?
Brands have been banking seriously on consumer’s interests online, on all of your comments, likes and shares of their stories on Facebook, Twitter and a bunch of other platforms. Small and large enterprises have been creating their campaigns and strategies solely on your posts online.
So when it comes to evaluating which brands use social insights the most, it’s quite surprising that one of the largest industries out there – pharmaceuticals – is somewhat new to social.
Their efforts to listen to their consumers online are still fresh due to the strict regulations imposed across each continent.
In recent years, the pharma companies worldwide have been better at understanding what their consumers are saying online about their products and brands. In the United States, the FDA has been strictly moderating all pharma access to social data which has ultimately reflected in a slower adoption for social across the board. The FDA refers to “adverse events” scenarios, anything posted online matching 4 criteria:
The adverse events regulations have prevented the large pharma companies to not only listen to what customers are saying, but also to see the mentions themselves.
Social media insights platforms provide clients with all of the mentions and data there is on the topic of interest, but it turns out that pharmaceutical companies cannot actually see the individual content.
As the best in class social listening solution, Brandwatch offers a special permission setting pharma companies are required to be compliant with the FDA. The “view only” permission settings allows users to extract the insights they need without being endangered by viewing the mentions themselves. All components charts are compliant with the policies implemented in the pharma space and provide users with the opportunity to tap into the data fast and safe.
You’ll find the User Role in the User Role drop-down when creating or editing a user.
The View Metrics Only User Role has similar permissions to the View Only User Role, with a few important differences:
For example, here is a Dashboard viewed as a regular user:
And here is the same Dashboard viewed as a View Metrics Only User:
At Brandwatch, we understand that various industries are regulated differently.
To help pharma companies we have not just developed the special permission setting, but become experts in Adverse Events. If you need help with social listening in the pharma space, don’t hesitate to drop us a note at firstname.lastname@example.org.